If your device is lost or stolen and you’re covered under the Fortress Plan, we’ve got you covered. Here’s what you need to know about the process and requirements for making a claim.

To be eligible for coverage, location services must have been enabled on the lost or stolen device at the time of the incident through the Akko app. This ensures we can verify and process your claim accurately. For devices reported as stolen, you will also need to file a police report with your local agency and provide a copy of it to us. The police report serves as a critical part of the claims process and must be submitted before the claim can be approved.

Once these requirements are met, our team will work with Akko to replace your device in accordance with their terms and conditions. The replacement process is designed to be smooth and efficient, ensuring you’re back to using a fully functioning device as soon as possible.

For detailed information about the terms and conditions, you can review Akko’s Terms of Service. If your device is lost or stolen, don’t hesitate to contact us and start the claims process—we’re here to help you every step of the way.