We understand you may have questions about how our Online Buyback service works. Here are answers to some of the most frequently asked questions to help you get started:

What devices are eligible for buyback? We accept a wide variety of devices listed on our website. If you don’t see your device listed, feel free to contact us to check eligibility.

Do you accept damaged devices? Yes, we accept devices in various conditions. Be sure to provide accurate information about the device’s condition when getting your quote so we can offer a fair assessment. Depending on the level of damage, we may only offer to recycle the device with a $0 offer rate.

What happens if my device doesn’t meet the conditions I described? If we find discrepancies during the inspection, we’ll revise the offer to reflect the device’s actual condition. You’ll have the option to accept the new offer or request your device back at no cost.

How do I track my transaction status? After submitting your request, you’ll receive a confirmation email with a link to your personalized tracking page. Use this page to stay updated on the status of your buyback transaction.

How long does it take to get paid? Once we receive and inspect your device, payment is processed within 72 hours. Payment times may vary depending on the method you choose.

Do you provide packaging for shipping? Yes, you can request packaging during the quote acceptance process. Using your own packaging may speed up the process since it avoids waiting for our materials to arrive.

Can I include accessories? No, our service focuses solely on the device itself. Please do not include any accessories, as they are not factored into the quote and will not be returned.

Need More Help? If your question wasn’t answered here or you need further assistance, reach out to us at 816-427-0142 or email [email protected]. We’re happy to help!