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Ship-In Repairs
This collection focuses on everything about Ship-In Repairs
Preparing Your Device for ShippingTo ensure your device arrives securely for repair, follow these simple steps when preparing your shipment.
Backing Up Your DeviceBefore shipping your device for repair, it's important to back up your data to prevent loss. Here's how to ensure your information is safe.
Disabling Account LocksBefore shipping your device for repair, please disable any account locking services to allow us to diagnose and repair your device without delays.
Removing PINs and PasscodesTo ensure a smooth repair process, please remove any PINs, passcodes, or other screen locks from your device before shipping it to us.
Shipping Methods: Your OptionsOnce you’ve prepared your device for shipping, you can choose the method that works best for you.
What Happens After We Receive Your Device?When your device arrives at our facility, we begin with a thorough inspection to assess its condition and identify the issue.
What Happens If We Cannot Fix Your Device?In the rare event that we’re unable to repair your device, we’ll make the process as straightforward as possible.
How We Sanitize and Test DevicesOnce your device has been repaired, it undergoes a thorough sanitization process to ensure it is clean and ready for use.
Shipping Label FAQsHere are some common questions about our free shipping labels.
Repair Timeline: How Long With It Take?The time it takes to complete your repair depends on the complexity of the issue and parts availability. Here’s what you can expect.
Tracking Your RepairWe make it easy to stay updated on the progress of your repair. Here’s how you can track your device.
What to Include in the BoxWhen shipping your device for repair, it’s important to include everything we need to process your repair efficiently. Here’s what to pack.
Common Questions About Diagnostic FeesHere are answers to some of the most common questions about our $35 diagnostic fee.
How to Contact Us About Your Ship-In RepairIf you have any questions or need assistance with your ship-in repair, we’re here to help. You can reach us through the following channels.
Ensuring a Smooth Repair ProcessTo help us repair your device quickly and efficiently, make sure you’ve completed the following steps before shipping.
What If I Change My Mind About the Repair?If you decide not to proceed with the repair after reviewing the estimate, simply let us know.
What Types of Issues Can Be Repaired?We specialize in repairing a variety of device issues. Here’s a list of common problems we can fix.
Devices We Accept for Ship-In RepairsWe currently accept the following types of devices for ship-in repairs.
Do You Offer a Warranty on Repairs?Yes! All of our repairs come with a warranty to give you peace of mind. Our warranty covers the following.